Veterans’ Bridge Home-Clinical Supervisor- Los Angeles, California
Carlos Lopez & Associates is currently recruiting for a Clinical Manager to provide clinical and managerial oversight to case management teams providing services and support delivered in the community to homeless/formerly homeless veterans enrolled in the HUD VASH (Veterans Affairs Supportive Housing) Case Management Program.
All services are grounded in a Housing First philosophy and are designed to help enrolled veterans referred by the U.S. Department of Veterans Affairs secure and maintain stable housing and prevent a return to homelessness. Core daily activities include the successful achievement of program participant’s housing and community integration goals as part of an interdisciplinary team.
Founded in 2012, Carlos Lopez & Associates, LLC is a prime contractor with the U.S. Department of Veterans Administration (VA) providing HUD-VASH services to assist enrolled veterans in securing and maintaining stable housing and preventing a return to homelessness. In collaboration with the local U.S. Department of Veterans Administration (VA), we provide professional, client-centered and customer-oriented services.
Our employees enjoy a competitive salary, opportunities for development, a comprehensive benefit package including, health, dental, vision, life insurance, EAP Services, AFLAC, along with a 401K plan, paid time off and paid sick leave and a real opportunity to make a difference in the lives of the underserved.
This position is challenging and requires dedication to the mission of housing veterans who are currently homeless.
REPORTS TO: Director of Operations
The primary role of the Clinical Supervisor is to provide ongoing management and oversight of case management personnel who are providing structured case management services and support to the Veteran’s Bridge Home Clients.
Schedule: On-site Monday – Friday 8am- 5pm, and on call and available for emergencies 24 hours a day, every day. (Hybrid schedule is available 2 days a week.)
ESSENTIAL DUTIES BY FUNCTION:
- Provide clinical oversight of program assessment and services provided by the Case Managers to residents to ensure the quality of the services and to ensure that services meet or exceed regulatory guidelines.
- Oversee the clinical needs of residents in the facility.
- Review and approve individual treatment plans (Individualized Service Plans), casefile documentation, and other program documents to ensure thorough and accurate file documentation.
- Participate in program admissions to include pre-screening clients to determine if they are fit for placement in the shelter.
- Work in conjunction with Case Managers on outreach and engagement.
- Assign Caseloads, enroll, and dis-enroll clients in the program, using the electronic case management software systems to include Mission Tracker and clarity (HMIS).
- Conduct high-risk screening, and psychosocial assessment.
- Facilitate daily structured group meetings and group activities to promote social skills, healthy lifestyles, and psyosocial group sessions.
- Assist with Crisis intervention with an effort to maintain a safe and respectful environment, free of abuse, neglect, or exploitation, does not allow weapons, threats, bullying or intimidation and reports any violations to the appropriate individual as soon as the incident occurs.
- Working in collaboration with Primary health care providers, case managers, employees, contractors, and outside consultants as needed to ensure a high-quality continuum of care that meets the needs of the client.
- Ensure that all relevant program staff provides timely, accurate and clear documentation according to established policies and procedures.
- Develop and provide ongoing clinical staff development, sharing clinical knowledge and enhancing the skills of direct reports. Related duties include establishing/revising clinical practice policy, case conferencing, individual and group supervision.
- Train program personnel as necessary in treatment protocols, diagnostic and bio-psychosocial assessment, interpretation, and formulation. Train and provide ongoing guidance to staff on clinical intervention strategies, treatment planning and behavioral health screenings as necessary toward ensuring excellent service delivery standards.
- Ensure the utilization of best and evidence-based approaches to mental health care consistent with health/mental health integration, rehabilitation and recovery, wellness, treatment adherence, and housing goals.
- Interpret relevant clinical information to resolve problems, imparting these skills unto staff; effectively balances considerations and alternatives to make sound decisions.
- Participate in daily, weekly, and ad-hoc meetings, individual and group supervision sessions, seminars and trainings as scheduled.
- Working in conjunction with the Human Resources Department, actively participates in the applicant hiring and termination process. Interviews and screens applicants to identify qualified candidates, appropriately explains job content and performance expectations to applicants, and provides hiring and termination recommendations.
- Review casefile documentation and required paperwork completed by direct reports for accuracy and submits to program management in accordance with establish timeframes. Ensures the maintenance of all documentation as required by CL&A and the VAGLAHS.
- Help to ensure that subordinates maintain a high level of ethical professional standards.
- Identify quality assurance and risk management issues and bring them to the attention of the appropriate departments.
- Conduct ongoing supervision to evaluate performance of subordinates for quality assurance, staff development, and training opportunities.
- Provide culturally competent services in accordance with company policies.
- Handle confidential materials in a responsible manner.
- Handle unexpected situations by responding effectively to challenges, deadlines and emergencies, copes adequately with stress on the job.
- Performs other related duties as assigned or as necessary. Remains flixible and adaptable in work schedule and work assignments as defined by program needs.
- Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage & Family Therapist, Psychologist, or Licensed Professional Clinical Counselor.
- At least three (3) years of experience as a Clinical Supervisor of a residential homeless facility or relevant experience.
- Continuum of Care and Coordinated Entry System experience, preferred.
- HMIS (Homeless Management Information System) experience, preferred.
- Dependable, responsible, and the ability to communicate effectively and respectfully.
- Excellent customer service/public relations skills, including the ability to work collaboratively with others and independently.
- Housing Program Models and best practices like Housing First and focused model, Trauma-informed approach, Harm reduction strategies, motivational interviewing experience preferred.
- Demonstrates experience and ability to interact sensitively and respectfully with persons with a history of homelessness, chronic medical, mental health and substance abuse conditions.
- Must be able to successfully manage & coordinate multiple responsibilities and simultaneous duties.
- Commitment to excellence, ethical behavior, and professional standards.
- Ability to maintain emergency accessibility, work evenings and weekends as needed.
- Computer literate, Microsoft Office. Familiarity with Electronic Health Records.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.
- The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop or kneel. Vision abilities required in this job include close vision.
- Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- All employment offers are contingent upon successful completion of a Criminal Background Check.
- This position is funded in whole, or in part, through a federal contract and is contingent upon continuance of funding.
- Carlos Lopez & Associates LLC is committed to a drug-free workplace. This position will require a pre-employment drug test and may be subject to random drug testing
Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. The incumbent may be assigned other duties from time to time that are consistent with the mission and goals of Carlos Lopez & Associates LLC and within the broad scope of this position description. Moreover, the duties and responsibilities outlined in this job description are subject to change at the discretion of the employer.
Carlos Lopez & Associates, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.